These are bounded opportunities, not learner attainment. Partial and blocked source requirements remain so.

• partial: Customer service, fairness, and honesty in business; keeping promises to customers; why being trustworthy matters for repeat business and reputation

  Bounded objective: Practise honest descriptions and keeping a realistic promise. Role-play only; no actual business conduct or repeat-customer observation.

• partial: Explain why being honest about what you're selling matters

  Bent cover and bookmark shortage require honest information; role-play only.

• partial: Describe what good customer service looks like (being polite, helpful, keeping promises)

  Polite accurate stock/promise responses practised in fiction.

• partial: Give an example of how being unfair or dishonest could hurt a business

  Broken promise linked to trust; no measured business outcome.

• partial: If {{name}} sold something to a friend and it broke the next day, would they understand why it's important to make it right rather than ignore it?

  Try offers new-scenario-role-play for the bounded objective; it does not establish every part of the source assessment. Role-play only; no actual business conduct or repeat-customer observation.

• Role-play only; no actual business conduct or repeat-customer observation.